FAQ - Frequently Asked Questions

Prints and matboards

What is a matboard?

In some countries, a matboard is also referred to as a 'passepartout'. A matboard actually has different functions, which are aesthetic, technical and protective. First of all, the matboard needs to provide a beautiful transition between the frame and the print. A good mat, with the right colour and texture, brings out the refinement of the print. The technical function of the mat is to keep the print away from direct contact with the glass or acrylic. Lastly, the quality of the matboard (e.g. no-acid) contributes to keeping the antique print in good condition.


How is the print attached to the matboard?
The print is attached to the backside of the matboard (on a few places only) with pieces of professional thin, acid and wood-pulp free paper coated with a self-adhesive (Filmoplast P90) or similar tape. Only professional products that are recommended for hinging art work to matting are being used.


Where can I best buy a frame that fits with the print that I like?
You can buy standard sized frames anywhere you like, depending on your budget, style and preference. There are many stores and brands that offer frames as part of their interior design and styling collection in their physical shops as well as online. Many offer frames of 21x30 cm (or any other dimensions) in a variety of styles, materials and colours with glass or light-weight clear acrylic front.


What is the quality of the matboard?
The material used for the matboards comes from various professional high quality matboard manufacturers and suppliers based in the Netherlands, mostly Royal Moorman. The back of the mat is made of very high quality paper that contains no acid and is buffered with calcium carbonate to protect the quality of the print.

The matboards are cut to the right size for each print individually by hand with a special cutting tool.  For this reason, there may be some outer edges that are not 100% smooth, depending on the top layer of the mat board, such as linen or gold. This will not impact the aesthetics and visual quality of your print though. When framed, you will not be able to see the edges of the mat board.

Can I get the matboard in a different colour?
The colour of the matboard is matched with the colours and/or style of each individual print that is available in the shop. As these are all unique items (there is only 1 of each), it’s not possible to choose a different matboard for a specific print. However, you may want to browse through the offering in the shop to find a print and matboard that does fit with your interior style.


Can I get the matboard in a different (outer) size?
The outer size of the matboards are cut to specific dimensions (mostly 21x30 cm / 8.27 x 11.81 inch) so they easily fit with standard sized frames available at regular stores. Right now, we do not offer matboard sizes and colours on request.


Are your antique and vintage prints originals or modern day reproductions?
All prints offered in the webshop are genuine antique or vintage prints. Antique prints are those made at least 100 years ago and comprise the vast majority of our stock. Vintage prints are those made over 50 years ago. The date each was made is given in the item's description.

Ordering, shipping, payment, delivery, and returns

What are the shipping costs, how is my order shipped and when can I expect it?

The cost incurred for shipping cost or postage is extra. We ship worldwide and you can choose one of these options at checkout:

Destination Shipment time* Standard shipping (PostNL) Track & Trace shipping (DHL) Free shipping (Track & Trace, DHL)
Netherlands 2-4 € 4 € 6 For orders > € 100
Europe 1 4-8 € 8 € 10 For orders > € 150
Europe 2 5-12 € 12 € 15 For orders > € 200
Rest of the world 6-12 € 15 € 25 For orders > € 250

*Shipment time:
Shipment times are indicative only. Shipment time is indicated in business days (excl. weekends and holidays) and varies country by country.

Europe 1 includes the following countries:
Belgium, Denmark, Germany, France, Italy, Luxemburg, Austria, Spain, Sweden

Europe 2 includes the following countries:
Bulgaria, Estonia, Finland, Greece, Hungary, Ireland, Czech Republic, Croatia, Latvia, Lithuania, Norway, Poland, Portugal, Romania, Slovenia, Slovakia, Switzerland, Turkey, United Kingdom, Åland Islands, Canary Islands

Do I need to pay for any customs charges? 
If you are living in a country outside of the EU (European Union), there may be charges for customs handling and import that will be incurred to you, such as import duty and import taxes. What these are, depends on the customs and import requirements of your country for the product(s) that you have ordered. 


How do I pay? Is your payment process secure?
You can pay by going to your shopping cart, complete all the necessary information, and selecting the preferred payment method. Your payment is securely processed by Mollie, a Payment Service Provider that processes online payments for companies. The payment system is highly secure and fully PCI-DSS level 1 and PSD2 certified. This means that your data is well protected and secure and we do not see or hold any of your card information.


What is your return policy?
I want you to be absolutely happy with the prints you buy at Adriana Antique Prints. 
If, upon receipt of your order, you are not satisfied for whatever reason the purchase price will be refunded in full (excluding any postage cost paid), provided it is sent back within 14 days of receipt at the buyer's expense in the same condition as received, appropriately packed to the following address:

Adriana Antique Prints
Zandweide 6
4882 BC  Klein Zundert
The Netherlands

Customer reviews

Do you have any feedback from other customers?
No, not yet, as I’ve just started up my business. However, if you would like to give any feedback, you are more than welcome to do so through the form on the contact page or send an e-mail to info@adriana-antiqueprints.com. Any feedback (or even a photograph of the final result) is welcome!

If you have a question that is not listed above, please submit your question here.